INDIA AND WORLDWIDE
We are happy to inform you that we are shipping our beautiful products all over the World. To receive updates on shipping and other related information, feel free to create an account.
IMPORTANT INFORMATION
Order cut-off times are provided as guidelines only and do not take into account possible delays caused by payment authorization.
We aim to dispatch all orders within 48 hours with the exception of Indian public holidays where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We are not responsible for any delays caused by natural calamities and unavoidable circumstances. We are unable to redirect orders once items have been dispatched. All orders require a signature and proof of ID upon receipt of order.
WHERE DO WE DELIVER
All orders are shipped via GATI. It takes 8-15 working days for delivery. 9am-5pm, Monday to Saturday. Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders. We make our best efforts to deliver each item in your order within 16 working days of your placing the order. However, in some cases, we may take longer, to ship the order as we may have to produce /procure it.
In the unlikely event that we are not able to deliver your complete order within 16 working days, you can request us to cancel the remaining unshipped parts of the order. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies. While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
FREE SHIPPING
We offer free shipping on all products, which are above INR 5000 within India. Handling or convenience charges may apply.
SHIPPING CHARGES
If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our all day email us at help@sonkhiyajewellers.com mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.
All shipments are fully insured and require a signature and proof of ID confirmation from the recipient. Your order will only be shipped once your credit card number is approved by the issuing bank. PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo id proofs handy for receiving the delivery.
Pan card
Driving License
Passport
Voters card
Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.
