Before you return a Sonkhiya Jewellers product, please take a moment to understand how our products are made.
All our products are handcrafted by traditional craft persons in Jaipur, resulting in each product is unique and slightly different from each other. The stones, therefore, may vary slightly. All our products go through quality control before shipping. Returns & Exchanges will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging).
✧ STEPS TO RETURN
Please inform us within 3 days of receipt of order. You must email help@sonkhiyajewellers.com to notify us and request a Returns Form.
Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then, it is up to the discretion of the Sonkhiya jewellers QC team to decide whether the product is approved for return.
Once we have received the completed Returns Form and our Quality Control team has authorized the return we will arrange for a courier to collect the goods and return them to us.
Sonkhiya Jewellers will replace the items free of charge if possible or issue a refund for the cost of goods to the credit/debit card used for online shopping. We will refund the purchase price of the jewellery and the shipping charges. Refunds will only be made after we have received the shipment in its original packaging.
We are not responsible for lost or damaged packages. We are not liable for any returns that we were not notified about first.
As the charge to your credit card/account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the CC Avenue Payment Gateway if applicable as per the situations are given below.
✧ REFUNDS WILL BE DONE IN THE FOLLOWING CASE:
Genuine quality issues.
Packages lost in transit.
In case Sonkhiya Jewellers discovers that a wrong item has been shipped to you.
✧ NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:
Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After 3 failed delivery attempts by GATI
Package refused by recipient.
Sizing issues. Thus please review our size guides carefully before making your purchase.
Products returned in a used or damaged condition.
Minor color and design variation. All products are handmade and use natural stones so there will be some variation from the photographs on our website.
If the jewelry is not faulty or damaged.
